Customer Complaints Policy

Upon receipt of your complaint our Complaints Manager will initiate a full impartial, diligent and competent investigation.

 

Our investigation will include:

  • A full assessment of the nature of your complaint
  • If a third party is involved (such as the dealership or lender) a detailed response will be requested
  • How the complaint can be resolved
  • If the complaint shall be upheld and if any action or redress is required to you.

All evidence gathered will be assessed fairly in line with the Financial Ombudsman service guidance in order for us to make a decision regarding your complaint.

 

 

Upon receipt of your complaint we will issue you with an acknowledgement letter detailing how we will proceed with your complaint and keep you updated at all times.

 

A final response will be issued within 8 weeks of receipt of the complaint, if we have been unable to resolve the complaint within this timescale for whatever reason we will inform you of our position and why we are not able to make a final response at this time and advise you of when we will be able to provide you with a final response.

 

If you are dissatisfied with the delay or do not agree with our decision you may refer your complaint to the Financial Ombudsman a leaflet explaining your rights will be enclosed with the documentation we issue to you.

Dealer Area

Are you a car dealer? Register in our Dealer area! This allows you to submit applications with your customers permission. The form is simple to use and will ensure you get the fastest service.

Dealer Login

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Found the perfect car? Fill out our application form and we contact our lenders to get you the best deal. Not Found a car yet? We can still check with our lenders to see what options are open to you. Then you choose your vehicle with confidence.

Upon submission of your application to one of our lenders, they will conduct a full credit search against the details you’ve provided. This lender may not offer the best product for you across the panel of lenders we work with. Both this search and any declined application will appear on and impact your credit record

Apply Now

Apply Now

Found the perfect car? Fill out our application form and we contact our lenders to get you the best deal. Not Found a car yet? We can still check with our lenders to see what options are open to you. Then you choose your vehicle with confidence.

Upon submission of your application to one of our lenders, they will conduct a full credit search against the details you’ve provided. This lender may not offer the best product for you across the panel of lenders we work with. Both this search and any declined application will appear on and impact your credit record

Apply Now

WE ARE A CREDIT BROKER NOT A LENDER